phclub Privacy Policy – How We Collect and Protect Your Personal Data

When you register an account on phclub, we collect personal information that is necessary to verify your identity and operate your account, including your full name, date of birth, email address, and contact number. During the account verification process, we may also request a copy of a government-issued identification document to confirm that you meet the minimum age requirement for online gaming in the Philippines. When you make deposits or withdrawals, we collect transaction-related information such as your payment method details and transaction history, which is required to process your financial requests securely. We also collect technical data automatically when you access the platform, including your IP address, device type, browser type, and pages visited within the platform. This technical data helps us maintain platform security, diagnose technical issues, and improve the overall experience for Filipino players. We do not collect any personal information beyond what is reasonably necessary for the operation of the platform and compliance with applicable regulations.

The personal information we collect is used primarily to create and manage your phclub account, process your deposits and withdrawals, and verify your identity in line with our responsible gaming and regulatory obligations. We use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our policies — we do not send unsolicited marketing messages without your consent. Your transaction history and gaming activity data are used internally to monitor for signs of problem gambling and to apply any responsible gaming restrictions that may be necessary to protect your wellbeing. Technical data such as IP addresses and device information is used to detect and prevent fraudulent activity, unauthorised account access, and other security threats that could affect the integrity of the platform. We may also use aggregated, anonymised data for internal analytics purposes to understand how Filipino players use the platform and to guide improvements to our features and services. At no point do we use your personal data to make automated decisions that would have a significant legal or financial impact on you without human review. All data processing activities are carried out in accordance with the data protection principles applicable in the Philippines.

phclub does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality obligations. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and we will comply with such requirements where they are legally valid and properly documented. If phclub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any material change to how your data is handled as a result. We do not share your data with advertisers, data brokers, or any organisation whose primary purpose is the commercial exploitation of personal information. Any third-party service providers we work with are required to maintain appropriate security standards and to use your data only for the purposes for which it was shared. You may contact us at any time to request information about the categories of third parties with whom your data has been shared.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations, resolve any outstanding disputes, and maintain accurate records of platform activity. Account information and transaction records are typically retained for a minimum period required under applicable Philippine regulations governing online gaming and financial record-keeping. If you request the closure of your account, we will deactivate your profile and cease active processing of your data, but certain records may be retained in archived form for the legally required retention period. Technical logs and security data are retained for a shorter period and are reviewed periodically to ensure that only necessary data is kept. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. We review our data retention practices regularly to ensure they remain proportionate and consistent with our obligations under Philippine data protection law. If you have questions about how long specific categories of your data are retained, you are welcome to contact us directly.

As a registered player on phclub, you have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and understandable format. If any of the personal information we hold is inaccurate or out of date, you have the right to request that it be corrected, and we will action such requests promptly. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. If you believe that our processing of your personal data is unlawful or disproportionate, you have the right to object to that processing and to request that we restrict our use of your data while the matter is reviewed. Where we process your data on the basis of your consent — for example, for optional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact us using the email address provided at the end of this policy, and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with the applicable data protection framework in the Philippines.

phclub uses a limited set of cookies and similar browser-based technologies to support the core functionality of the platform, such as maintaining your login session, remembering your language and display preferences, and ensuring that the platform loads correctly on your device. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to monitor your browsing activity beyond the phclub platform. Session cookies are temporary and are deleted automatically when you close your browser, while preference cookies may persist for a longer period to avoid you having to re-enter your settings on each visit. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. We do not use cookies to build advertising profiles or to share your browsing behaviour with marketing networks. Any analytics data collected through cookies is aggregated and anonymised before being used for internal platform improvement purposes. If you have questions about our use of cookies, please refer to the contact details at the end of this policy.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. Access to personal data within our organisation is restricted to personnel who have a legitimate need to process it as part of their role, and all such personnel are subject to confidentiality obligations. We use industry-standard encryption protocols to protect data transmitted between your device and our platform, and we store sensitive data in secured environments with appropriate access controls. Our security practices are reviewed and updated regularly to address emerging threats and to ensure that our protections remain effective as technology evolves. In the event of a data security incident that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations and within the required timeframes. We encourage you to also take steps to protect your own account security, such as using a strong and unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact us immediately so that we can take appropriate action to secure your data.

phclub reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or through a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should discontinue your use of the platform and contact us to discuss your account and data. Previous versions of this policy are available on request if you need to review what terms applied at an earlier date. All questions and concerns about this Privacy Policy should be directed to us using the contact information provided below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phclub handles your personal information, you are welcome to contact us by email at: [email protected]. We aim to acknowledge all data-related enquiries within a reasonable timeframe and to provide a substantive response as quickly as possible. For general questions about how the platform works, the FAQ section is often the fastest way to find the information you need. If you wish to exercise any of your data rights — including access, correction, deletion, or objection — please include your registered email address and a clear description of your request so that we can locate your account and respond accurately. We are committed to resolving all privacy-related concerns fairly and transparently, and we take every enquiry seriously regardless of its complexity. Players who are not satisfied with our response to a data rights request may have the right to escalate their concern to the relevant data protection authority in the Philippines. Your trust is important to us, and we will always do our best to handle your personal information with the care and respect it deserves.